![]() 12h20, 2May21 still no response - called Mweb again - #26 in queue - spoke to Stephany again - ref. 10h00 - Called MWeb on 2May21 - #6 in queue - spoke to Stephany to resolve - she told me everything was fine as far as she could see but that she would enquire and revert back.Ģ. Your urgent response will be appreciated.ġ. I will also claim damages due to this cancelation as I can't be with out and Internet connection. I just want to say if I don't receive the form by 15H00 today,, I will cancel my entire fibre application and will not pay for the installation and the router. He promise to find the form that was send to me on which I still haven't received and mail it to me. After I indicated that I don't even have the service for a month and already I receive no service I want to cancel the entire deal with Mweb. The last time I spoke to a guy by the name of Graeme. Yesterday alone I had to phone three times because every time they transfer me I get cut off or the line just die after I listen to the same message three times and none of the options is applicable to what I need done. This was done on and since then I have phone many times to obtain the needed application form for the porting. On I have requested the porting of my Telkom number due to the fact that at the application of the VoIP there was no block to request the porting so I had to phone your sales division to get that done. ![]() I have on ordered the VoIP once the new Fibre connection was done to my premises. please inform the status to my wife on the details provided on the above account number. We would like to know what the status of our application is, and if there will be an connection eventually. we had the same issue with Vodacom and Openserve in Nov / Dec 2020, and eventually gave up after 2 months, and they collected their router. This has now been dragging for close to 3 weeks with no connection in sight. We have already received the modum, but the fibre is not yet connected to our house, and the latest story is that either Openserve need to connect the fibre to an active link near our premisis, or they will swing it again to Evotel. Openserve came to our house and said the connection is not finished yet, and Mweb need to finish the hardwire connection first. Mweb said they will connect with Openserve as there is already a connection. We contacted Evotel to have a contract with Mweb, as we saw they were installing fibre near our house. Good day, I am helping my wife in South Africa from New Caledonia, as the connection to our house not done yet.
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